PRIVACY POLICY
Halverson Auto Body
Effective Date: August 25, 2026
Halverson Auto Body (“Halverson Auto Body,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request an estimate, schedule services, or otherwise interact with Halverson Auto Body.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We May Collect
The information we collect depends on how you interact with our website and our business.
Information You Provide to Us
We may collect information you voluntarily provide, including:
- Name
- Mailing address
- Email address
- Telephone number
- Preferred method of contact
- Vehicle year, make, model, and trim
- Vehicle Identification Number (VIN)
- License plate information
- Vehicle photographs
- Photographs of collision or other vehicle damage
- Insurance company information
- Insurance claim number
- Insurance adjuster or representative information
- Details concerning an accident, loss, or repair
- Estimate or repair information
- Appointment information
- Communications you send to us
- Any other information you choose to provide
Please do not submit Social Security numbers, banking passwords, account passwords, or other information that is not reasonably necessary for us to assist with your vehicle or claim.
2. Information Collected Automatically
When you visit our website, certain information may be collected automatically by our website provider, hosting provider, analytics provider, or other technology services.
This information may include:
- Internet Protocol (IP) address
- Browser type
- Device type
- Operating system
- Pages viewed
- Date and time of visits
- Referring website
- General geographic information
- Website interaction and usage information
We may use cookies or similar technologies to help our website function properly, understand how visitors use the website, improve website performance, and maintain security.
You may be able to disable or limit cookies through your browser settings. Disabling certain cookies may affect how some portions of the website function.
3. How We Use Your Information
We may use information we collect to:
- Respond to questions or requests
- Provide collision repair estimates
- Review vehicle damage
- Schedule appointments
- Communicate regarding repairs
- Provide customer service
- Prepare and process repair estimates
- Communicate with insurance companies or adjusters when authorized or appropriate
- Order or locate vehicle parts
- Process and document repairs
- Maintain business and repair records
- Send appointment, estimate, repair-status, or pickup notifications
- Improve our website and services
- Detect or prevent fraud, misuse, or security problems
- Comply with legal, insurance, accounting, tax, or regulatory requirements
- Protect our rights, property, customers, employees, and business
We may also use information for other purposes disclosed to you when the information is collected.
4. Vehicle and Insurance Information
When you request an estimate or repair, information concerning your vehicle or insurance claim may need to be shared with companies involved in the repair process.
Depending on the circumstances, this may include:
- Your insurance company
- Insurance adjusters
- Vehicle manufacturers
- Parts suppliers
- Automotive estimating or repair-management software providers
- Towing companies
- Rental vehicle providers
- Sublet repair providers
- Calibration, alignment, glass, mechanical, or diagnostic service providers
- Other vendors reasonably necessary to complete or document the repair
We share information only as reasonably necessary for legitimate business purposes, to provide requested services, or as otherwise permitted or required by law.
5. Photographs and Repair Documentation
Customers may provide or authorize us to obtain photographs of a vehicle and its damage.
We may use vehicle photographs and related documentation to:
- Prepare estimates
- Document damage
- Communicate with insurance companies
- Document the repair process
- Order appropriate parts
- Maintain repair records
- Resolve questions concerning repairs or claims
We will not intentionally publish personally identifiable customer information with vehicle photographs for advertising purposes without appropriate authorization.
6. Sharing of Personal Information
Halverson Auto Body does not sell personal information for money.
We may disclose information to trusted third parties that assist us in operating our business or providing services to you, including website hosting providers, software providers, payment processors, insurance companies, parts vendors, and other businesses involved in completing a repair.
These parties may receive information only as reasonably necessary to perform services for us or the customer.
We may also disclose information:
- With your permission
- When reasonably necessary to provide a service you requested
- To comply with a subpoena, court order, law, or legal process
- To respond to lawful requests from government or law-enforcement authorities
- To investigate suspected fraud or unlawful activity
- To protect the safety, rights, or property of Halverson Auto Body, our employees, our customers, or others
- In connection with a sale, merger, restructuring, transfer, or other change involving the business
7. Text Messages and Telephone Communications
If you provide us with a telephone number, we may use that number to communicate with you about:
- Estimates
- Appointments
- Repair authorization
- Insurance matters
- Parts
- Vehicle repair status
- Vehicle pickup
- Customer service matters
If text messaging is available, message and data rates imposed by your wireless carrier may apply.
You may ask us to stop sending non-essential text messages at any time by replying STOP or contacting us directly.
Consent to receive promotional text messages, if any are offered, is not a condition of purchasing goods or services from Halverson Auto Body.
We do not sell or rent mobile telephone numbers or text-message consent information to third parties for their independent marketing purposes.
8. Email Communications
If you provide your email address, we may use it to communicate with you regarding estimates, repairs, appointments, claims, invoices, customer service, or other matters related to your relationship with Halverson Auto Body.
If we send optional marketing emails, you may unsubscribe using the instructions provided in the message or by contacting us.
9. Third-Party Websites and Services
Our website may contain links to third-party websites or use services provided by third parties.
Examples may include:
- Google Maps
- Social media platforms
- Online review websites
- Insurance company websites
- Payment providers
- Vehicle or parts-related services
Once you leave our website or interact directly with a third-party service, that company's privacy policy and practices may apply.
Halverson Auto Body is not responsible for the privacy practices, security, or content of websites or services that we do not control.
10. Data Security
We use reasonable administrative, physical, and technical measures designed to protect personal information in our possession from unauthorized access, use, disclosure, alteration, or destruction.
However, no website, electronic transmission, computer system, or method of electronic storage can be guaranteed to be completely secure.
You should use caution when transmitting sensitive information electronically.
11. How Long We Keep Information
We may retain personal information for as long as reasonably necessary to:
- Provide requested services
- Maintain vehicle repair and business records
- Handle insurance claims
- Address warranties or repair questions
- Maintain accounting and tax records
- Resolve disputes
- Comply with applicable legal or regulatory requirements
- Protect our legitimate business interests
When information is no longer reasonably needed, we may delete, destroy, anonymize, or otherwise dispose of it in accordance with our normal business practices and applicable law.
12. Your Privacy Choices
You may contact Halverson Auto Body to request that we:
- Correct inaccurate contact information
- Update your information
- Stop certain optional communications
- Answer questions about information you have provided to us
- Delete certain information when deletion is reasonably possible and not prohibited by legal, insurance, accounting, repair-record, or other legitimate business requirements
Privacy rights may vary depending on where you live and which laws apply.
We will respond to valid privacy requests as required by applicable law.
13. Children's Privacy
Our website and collision repair services are intended for a general adult audience and are not directed toward children under 13.
We do not knowingly use our website to collect personal information directly from children under 13.
If we learn that personal information from a child under 13 has been submitted to us through our website without appropriate authorization, we will take reasonable steps to delete it when required.
14. Do Not Track and Browser Privacy Controls
Some web browsers offer “Do Not Track” or similar privacy signals.
Because there is not one universally accepted method for responding to every browser privacy signal, our website may not respond to all such signals.
You can use your browser's privacy and cookie controls to manage certain forms of online tracking.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, business practices, technology, or legal requirements.
When we make changes, we will update the Effective Date at the top of this policy.
We encourage visitors to review this Privacy Policy periodically.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the information Halverson Auto Body maintains about you, please contact us:
Halverson Auto Body
Wenatchee, Washington
Phone: 509-663-9103
Email: terry@halversonautobody.com
Website: http://halversonautobody.com
Halverson Auto Body is committed to handling customer information responsibly and using personal information only for legitimate business purposes, providing requested services, and meeting applicable legal requirements.
